At Meddies, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy to ensure your shopping experience is as smooth as possible.
Shipping:
- Items will be shipped within 1 working days time to the customer address.
- Items will be packed and shipped through reputed delivery partners (Courier Companies).
- Tracking details will be furnished to customer on request.
Eligibility for Returns:
- Items must be returned within 30 days of delivery.
- The item must be unused, unworn, unwashed, and in its original condition with tags intact.
- Returns are accepted for manufacturing defects, incorrect sizes, or if the item received is different from what was ordered.
- Personalized or customized items may not be eligible for return unless there is a manufacturing defect or an error from our end.
Return Process:
- Initiate the return process by contacting our customer support team at [email/phone number] within 7 days of receiving the product.
- Provide your order number, details of the item you wish to return, and the reason for the return.
- Our team will guide you through the return process, providing you with a return authorization and instructions for shipping the item back to us.
Return Shipping:
- Customers are responsible for the shipping costs associated with returning the item unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. Meddies is not liable for lost or damaged return shipments.
Refund or Exchange:
- Upon receiving the returned item and verifying its condition, we will process your refund or exchange as per your preference.
- Refunds will be issued to the original payment method used during the purchase.
- Exchanges will be processed based on product availability. If the requested item is unavailable, we will issue a refund or provide alternatives based on your preference.
Note:
- Please allow up to [X] business days for the refund to reflect in your account after the return has been processed.
- Any promotional discounts or offers applied during the purchase will be adjusted accordingly in case of a return.
Contact Us: If you have any questions or need further assistance regarding returns or exchanges, please reach out to our customer support team at [email/phone number]. We’re here to help!